FAQ

Miscellaneous FAQ
  • Q) I haven't received any confirmation that I am booked on a course. Is this correct?

    A) You should receive a confirmation letter or confirmation email within 3-5 days of your application. If you have not received this then please contact us immediately via the contact page on the website. Do not leave this until the last minute.

  • Q) I haven’t received a map/I have lost my map. What can I do?

    A) Please contact us via the contact page and we will confirm if you are booked on a course and then send you a replacement map.

  • Q) I wish to praise or complain. How do I go about this?

    A) Feedback is very important to us as it helps us to provide you with better training in the future. Please visit our feedback page where you can share your opinions with us.

Finance
  • Q) Can I pay by Card?

    A) Unfortunately we do not have the facility to allow you to pay by card. You can pay by BACS or a cheque made out to Dragonfly Draining Ltd.

  • Q) When do I pay for my course?

    A) We aim to send invoices four weeks prior to the course running.

  • Q) Can I send a cheque with my application?

    A) We prefer not to receive cheques alongside applications as this can cause delays and can cause problems if a course is cancelled.

  • Q) When will I receive an invoice for the course?

    A) We aim to send an invoice out around four weeks before the date of the course, for any places booked prior to this time period. Otherwise an invoice will be sent when a course is booked, or just after a course runs.

  • Q) How will I receive my invoice?

    A) Our preferred method of delivery is e-mail to your finance department at the school. We can, however, send invoice by post if requested again addressed to the school’s finance department.

  • Q) Methods of Payment

    A) We normally request payment upon receipt of invoice, allowing 30 days for your school to pay. This can be made by BACS or cheque. A remittance advice is required for both payment methods. For any BACS payments, we can accept a remittance advice by post, fax or email.

  • Q) Early payments or invoices

    A) We will endeavour to accommodate schools with any requests for an early invoice (prior to four weeks before course date), if a school wishes pay early or requires an early invoice for budgeting purposes. Can also be arranged to delay payment under certain circumstances. For full details, please get in touch with the finance department in the office.

Technical
  • Q) I’ve forgotten my password to log in. What can I do?

    A) Use the ‘forgotten password’ option. Please provide the email address you originally registered with and we will be in touch.

  • Q) I can’t remember my password OR username. What can I do?

    A) Please give us a call and we will verify your account before arranging the safe return of your username and password.

  • Q) Do I have to register in order to book a course?

    A) No, you can book a course without signing up. However, registering will allow you to save your information in order to save time when booking at a later date.

  • Q) How do I make multiple bookings to qualify for a discount?

    A) When booking a course, use the comment box provided to indicate that the course is one of multiple you will be booking. Please also indicate the corresponding courses.

  • Q) How long can there be between courses when using the multiple bookings discount?

    A) As long as both courses run in the same academic term and are referenced correctly, you can receive a multiple bookings discount.

  • Q) What if I can’t find my school name in the drop-down box on the booking page?

    A) If you type your school name into the comment box provided, we will add your school to the database and confirm this with you.

Hotel Conference Courses FAQ
  • Q) Where and when will I find out the venue details of my course?

    A) The name, location and other details related to the venue will be sent via email to the email address given on the course booking form and also in the post to your school after a booking is made.

  • Q) Where can I find directions to the venue?

    A) We have a ‘Venues’ tab on our website where venue location and directions can be found. If you would like any further information, please contact Dragonfly Training directly.

  • Q) Where can I find an itinerary for the course I am booked on?

    A) On our website, you will find a course outline at the bottom of your chosen course page. This breaks down the specific details of each individual session of the day as well as the start, end and individual session times. The booking confirmation email and postal confirmation letter will also outline the specific times of the day.

  • Q) Do I need to bring any equipment with me on the day of my course?

    A) Some of our courses do require delegates to bring specific equipment. If this is the case, information regarding these requirements can be found on the description page of your chosen course on our website. Further information will be sent to delegates prior to the course running.

  • Q) I need to cancel a booking on a course. How do I do this?

    A) You can cancel a booking in a number of ways; via email to info@dragonfly-training.co.uk or by contacting the conference department who will be happy to deal with your cancellation. You will be sent email confirmation of your cancellation request. Please not that there are late booking cancellation fees. For more information, see our terms and conditions on the website or on the booking confirmation letter you received when the booking was made.

  • Q) I have a special dietary requirement. Are there alternative food provisions available on my course?

    A)All of our conference venues provide a vegetarian option as standard but if you have a more specific dietary requirement, please let us know and we will be happy to try to accommodate your request.

  • Q) Is there a dress code for the day of the course?

    A)All of our courses are practical and hands-on so smart, casual and comfortable clothes are recommended.

  • Q) Are there car parking facilities at the venue?

    A)All of our courses take place in city centre venues with parking facilities at, or at least close to, the venue. Some of our venues offer reduced rates to Dragonfly Training delegates.

  • Q) Will I receive a reminder closer to the date of the course?

    A)An email reminder will be sent to the email address supplied upon booking, seven days prior to the running date of the course.

  • Q) How and when will I pay for my course?

    A)Dragonfly Training’s finance department will invoice your school directly. This usually takes place approximately two weeks prior to the course running date. Payment can then be made via BACS transfer or cheque. If you have any special invoicing requests (i.e. early invoicing) please contact our finance department who will be happy to assist you.

  • Q) How can I be sure a course is suitable for my training needs?

    A)If you would like to discuss any of the course content with the trainer prior to making a booking, please send your enquiry to info@dragonfly-training.co.uk where this will be passed onto the trainer and he/she will contact you directly.

INSET Courses FAQ
  • Q) How much will my inset course cost?

    A) Our inset course pricing works on a sliding scale dependent on staff numbers, plus trainer travel expenses at 40p per mile (soon could be 45p) and local accommodation costs if required by the trainer. Please see the ‘In School’ section of our website for a more specific cost guideline.

  • Q) I’m unsure about the length of my school’s inset training - do I need a full or half day?

    A) Training can be provided for either a full or half day depending on the time available at the school for training purposes. If you’re unsure which would be more beneficial, this can be decided upon after speaking with a trainer and discussing your training requirements.

  • Q) When do I pay for an inset course?

    A) An invoice will be sent to your school after the training has taken place. If you would prefer to pay beforehand, please contact our finance department and this will be arranged.

  • Q) I’ve decided upon the course and dates I want. What happens next?

    A) Contact our inset co-ordinator, Wendy Imperato, with your requirements. She will look into availability and arrange for a trainer to contact you to discuss the training in more detail. This puts you under no obligation. Once you are happy to proceed and dates, numbers attending and cost has been agreed, a booking confirmation form will be sent to you.

  • Q) I’m unsure how many staff will actually be attending but I require a price to get authorisation. What can I do?

    A) A selection of price guide brackets can be given to allow you to decide which would be most suitable. Please contact our inset co-ordinator for this information.

  • Q) I’m unsure which dates my school is available for training but I’d still like to know if training is suitable. How do I go about this?

    A) A trainer can contact you to discuss the training in more detail and dates can be decided upon once you are happy to proceed, depending upon availability. Please contact our inset co-ordinator for this information.

Independent Courses FAQ
  • Q) How do I book onto an Independent Conference course?

    A) It is very simple to book onto a course for our Independent Conferences. Details of all available courses are listed on the Independent section of our website. When you have decided upon your course(s) of choice, you can either book on our website via our simple online booking form or give Conference Manager Paul a call on 02920 711787. You will receive email confirmation from us shortly after placing your booking.

  • Q) How can I find out more about Independent Conferences running over the next term?

    A) We advertise our Independent Conferences a good few months prior to the running dates. This is done via postal mail, email and on our website. If you should have any queries regarding future Independent Conferences, however, please feel free to give us a call.

  • Q) Where can I find directions to the venue?

    A) Directions to the host school will always be made available on our website. These will be listed under the general conference information on our Independent webpage.

  • Q) Where can I find an itinerary for the course I am booked on?

    A) The course outline at the bottom of your course page on the website will give you a breakdown of the course sessions along with start, end and individual session times. The booking confirmation email and postal confirmation letter will outline the timings of the day. If you have not received official confirmation from us please call the Dragonfly Training conference department.

  • Q) I need to cancel a booking on a course. How do I do this?

    A) You can cancel a booking in a number of ways; via email to info@dragonfly-training.co.uk or by contacting the conference department who will be happy to deal with your cancellation. You will be sent email confirmation of your cancellation request. Please not that there are late booking cancellation fees. For more information, see our terms and conditions on the website or on the booking confirmation letter you received when the booking was made.

  • Q) Is there a dress code for the day of the course?

    A) All our courses are practical and hands on so smart, casual and comfortable clothes are recommended.

  • Q) Will I receive a reminder closer to the date of the course?

    A) An email reminder will be sent to the email address supplied upon booking seven days prior to the course date.

  • Q) How and when will I pay for the course?

    A) Dragonfly Training’s finance department will invoice your school directly. This usually takes place approximately two weeks prior to the course date. Payment can then be made via BACS transfer or cheque. If you have any special invoicing requests (i.e. early invoicing) please contact our finance department who will be happy to assist you.

  • Q) How can I be sure a course is suitable for my training needs?

    A) If you would like to discuss any of the course content with the trainer prior to making a booking, please send your enquiry to info@dragonfly-training.co.uk where this will be passed onto the trainer and he/she will contact you directly.

International FAQ
  • Q) What is the price of overseas training?

    A) Our international rate for in-school training is £1800 per day (negotiable if running consecutive days of training), plus the cost and arrangement of flights, accommodation and transfers for the trainer.

  • Q) What is the booking process for international in-school training?

    A) Our in-school booking process is very simple: - contact our International Development Co-ordinator Cecily Hall to make an initial enquiry. Cecily will discuss your requests and requirements with you and make the necessary arrangements. When you are happy with all training details, we will put you in touch with the trainer coming to visit you, enabling you to liaise directly with him/her to discuss travel arrangements and any specific queries regarding course content. Once you are happy with every arrangement, we will send you a booking confirmation form outlining all training and financial details. This is to be signed and returned to us to secure the booking. - Dragonfly will invoice the school after the course has run (unless requested otherwise).

  • Q) I like the sound of two different courses. Is it possible to combine the content?

    A) All in-school training is tailor-made to accommodate your school’s specific needs and requirements, meaning we can be flexible in the content that we deliver. Some courses lend themselves to other courses quite naturally, whereas the content of others might be difficult to combine; we will always take this into account and advise an appropriate solution and combination. Furthermore, it is often possible to have a morning session on one course and an afternoon session on another. Please contact us to discuss any of these details.

  • Q) In what currency will I be charged?

    A) International training charges are in pounds sterling.

  • Q) Dragonfly have not yet visited a school in my country/city. Is this a problem?

    A) Absolutely not. The map on our website merely shows our expanding presence; we are always delighted and interested in visiting schools and conferences in new locations.

  • Q) How soon can I expect Dragonfly to deliver training in my country?

    A) This is dependent upon two main factors; the time of year and our trainers’ availability. Generally speaking, the further ahead we can process bookings the better, but we always try our utmost to accommodate your requirements.

  • Q) What have proved to be your most popular courses abroad?

    A) We receive requests for a large variety of courses from schools around the world, from subject specific to more general teaching and learning courses. However, our CPD courses that continually prove very popular are: ‘Assessment for Learning’, our excellent leadership courses and ‘Spoon Feed No More: Improving Classroom Performance’; created and delivered by Dragonfly Managing Director Steve Chapman and two of Dragonfly’s highly regarded trainers, Alan Jervis and Steve Garnett.

  • Q) How will I know if a neighbouring school in my country has requested host-school Dragonfly Training?

    A) When we receive host-school training requests, both Dragonfly and the host-school will advertise the courses to schools in the surrounding area/region. If you are still unsure, please get in touch and we will let you know if any courses are soon to be run near your school.

Conferences
  • Q) What is the booking process for conference workshops?

    A) This is wholly dependent upon the organisation hosting the conference. However, details of how to book for spaces are always available on our website and it is often possible to book directly through the website, too.

  • Q) How often do you participate in overseas conferences?

    A) Most of the conferences attended by our trainers are held on an annual basis. For example, the BSME and GESS Conferences in the Middle East. We are always keen to attend new conferences, however, so if your organisation is hosting a conference and interested in running some CPD workshops we would love to hear from you.

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