Do you want to ensure that relationships with parents and colleagues are as harmonious as possible?
Would you like to develop strategies for dealing with conflict and awkward situations?
Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent or colleague at least once. Such encounters can escalate to a situation where awkward conversations are avoided, or there is a complete breakdown in communication. This course will show you positive ways to deal with the difficult conversations we all have and deal with breakdowns in communication.
Why do parents become frustrated? Understanding parents’ perspectives
Communication issues and breakdown
Effective language and listening skills
Why Anger builds up
How to spot potential problems to avoid 'conflict' or 'anger'
How to manage when life becomes ugly
Case studies: some real life situations
Preparing for difficult meetings to try and get what you want
Keeping calm and being in control
Know how to cope with unexpected encounters
Some Legal Issues that you really need to know
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“Well structured with plenty of opportunities for interaction. The time did fly by and even though the content was not all new for me, it was genuinely nice to take the time to revisit the topic and reflect on practices. Thank you.”Head of Department , Independent Secondary School