Effective Leadership

THE PRACTICAL GUIDE TO MANAGING DIFFICULT PARENTS IN AN INDEPENDENT SCHOOL

A down to earth guide to building positive relationships with parents
About this course

Have you a small number of parents who can sometimes be difficult?

Do you want to ensure that relationships with parents are as harmonious as possible?

Would you like to develop strategies for dealing with conflict and awkward situations?

Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once.  Some parents can be very intimidating or even aggressive.  Staff find themselves increasingly threatened by seemingly unreasonable parents.   Such encounters can escalate to a situation where awkward conversations are avoided, or there is a complete breakdown in communication. This is especially true in Independent schools.

Course Outcomes:
  • An insight into parents’ perspectives: what frustrates parents and makes them “difficult”
  • Improved skills when dealing with potentially ugly situations
  • Effective preparation for difficult meetings with parents
  • The ability to handle unexpected encounters
  • Increased awareness of the legal issues involved in schools
Course Outline:
Parents’ Perspectives

Why do parents become frustrated? Understanding parents’ perspectives

Communication issues and breakdown

Effective language and listening skills

Conflict and Anger

Why Anger builds up

How to spot potential problems to avoid 'conflict' or 'anger'

How to manage when life becomes ugly

Case studies: some real life situations

Difficult Meetings

Preparing for difficult meetings to try and get what you want

Keeping calm and being in control

Know how to cope with unexpected encounters

Some Legal Issues that you really need to know

Wendy Imperato

wendy.imperato@dragonfly-training.co.uk

029 2071 1787

BRISTOL
15TH MARCH

£280 + VAT BOOK NOW

LONDON WEST
20TH MARCH

£280 + VAT BOOK NOW

LONDON WEST
25TH JUNE

£280 + VAT BOOK NOW
Mary Chapman

mary@dragonfly-training.co.uk

+44 (0)29 2071 1787
WHY CHOOSE THIS COURSE?

“Excellent content and delivery. Brilliant to be able to share experiences/ strategies with others.”

Siobhan Baldock , Downsend School

Tom was fabulous! Humorous, informative and engaging! He made me feel confident to handle difficult parents

CPD Coordinator , Abbot's Hill School

Very interesting and enjoyable course. Relevant to our dealings with parents.

Teacher , Saint Ronan's School

A useful and engaging presentation.

Teacher , Saint Ronan's School

Excellent content, good tips and advice.

Jessica Hayes - Pastoral , Forest School

Excellent and food for thought.

Joseph Tatham , St Columba's College
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