Essential C21st Teaching Skills


Reduce stress levels through a toolkit of highly effective tips
About this course

Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once. Some parents can be very intimidating or even aggressive. Staff find themselves increasingly threatened by seemingly unreasonable parents. This has never been more prevalent than in Independent Schools, where parents are driven partly by the current concept of ‘consumer care’ embedded in educational culture together with the quite natural desire to see their children thrive, repaying the enormous financial sacrifice that they are making. 


Concerns range from serious issues such as academic results or accusations of bullying to seemingly more trivial such as their child’s participation in the School Play or in a Sports Team. This course looks at the issues that can lead to parents becoming frustrated or angry. Some of these might need the school to take a look at why these situations might arise.  Equally, some parents remain ‘difficult’ despite the school’s best efforts.  We shall examine these situations in detail looking at the factors that increase anger and how to defuse it.


You will also cover how to prepare for and manage difficult meetings, including that stressful surprise encounter which takes place out of the blue. During the course anecdotes will be shared with others, including the trainer’s wealth of experience. The emphasis throughout is on useful, practical tips that you can take back to the workplace. Managing difficult parents can only be beneficial for all; increasing school effectiveness and reducing stress levels. Teaching staff, receptionists and governors will all benefit from this course.


This course includes:

• Superb course materials

• Refreshments and a two course lunch

Course Outcomes:
  • Give you an insight into parents’ perspectives: what frustrates parents and makes them “difficult”
  • Develop your skills when dealing with a potentially ugly situations
  • Prepare you for difficult meetings with parents
  • Enable you to handle unexpected encounters
  • Raise your awareness of the legal issues involved
Course Outline:
Session 1: Parents’ Perspectives

Why do parents become frustrated?

Understanding parents’ perspectives


Using language and listening skills

Session 2: Conflict and Anger

Why Anger builds up

How to spot potential problems to avoid Conflict or Anger

How to manage when life becomes ugly

Case studies: some real life situations

Session 3: Difficult Meetings

Preparing for difficult meetings

Keeping calm and being in control

Unexpected encounters

Some Legal Issues

Wendy Imperato

029 2071 1787
Mary Chapman

+44 (0)29 2071 1787

“Excellent! The best inset day I have attended after many years of teaching. Very informative. Super resources both booklet and powerpoint. Bethany is an interesting speaker, engaging, clear, fantastic examples.”

Clare Wilshaw , Bowdon Preparatory School

Very relevant. Information offered was practical and can be implemented directly by staff. Confidence building.

Helen Gee - Headteacher , Bowdon Preparatory School

Very informative, thought-provoking and interesting. Great way to start the new academic year and time to plan ahead for making improvements this year.

Sue Walsh - Deputy Headtecher , Bowdon Preparatory School

An amazing inset. Frank, honest and funny with a message of support underlying. I feel so much more confident following all these tips.

Kate Maidment , Bowdon Preparatory School

Informative with plenty of advice and useful strategies.

Jacky Shackel, Head of Junior School , Lingfield Notre Dame School