Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once. Some parents can be very intimidating or even aggressive. Staff find themselves increasingly threatened by seemingly unreasonable parents. This has never been more prevalent than in Independent Schools, where parents are driven partly by the current concept of ‘consumer care’ embedded in educational culture together with the quite natural desire to see their children thrive, repaying the enormous financial sacrifice that they are making.
Concerns range from serious issues such as academic results or accusations of bullying to seemingly more trivial such as their child’s participation in the School Play or in a Sports Team. This course looks at the issues that can lead to parents becoming frustrated or angry. Some of these might need the school to take a look at why these situations might arise. Equally, some parents remain ‘difficult’ despite the school’s best efforts. We shall examine these situations in detail looking at the factors that increase anger and how to defuse it.
You will also cover how to prepare for and manage difficult meetings, including that stressful surprise encounter which takes place out of the blue. During the course anecdotes will be shared with others, including the trainer’s wealth of experience. The emphasis throughout is on useful, practical tips that you can take back to the workplace. Managing difficult parents can only be beneficial for all; increasing school effectiveness and reducing stress levels. Teaching staff, receptionists and governors will all benefit from this course.
This course includes:
• Superb course materials
• Refreshments and a two course lunch
Why do parents become frustrated?
Understanding parents’ perspectives
Using language and listening skills
Why Anger builds up
How to spot potential problems to avoid Conflict or Anger
How to manage when life becomes ugly
Case studies: some real life situations
Preparing for difficult meetings
Keeping calm and being in control
Some Legal Issues
“Excellent! The best inset day I have attended after many years of teaching. Very informative. Super resources both booklet and powerpoint. Bethany is an interesting speaker, engaging, clear, fantastic examples.”Clare Wilshaw , Bowdon Preparatory School