Have you a small number of parents who can sometimes be difficult?
Do you want to ensure that relationships with parents are as harmonious as possible?
Would you like to develop strategies for dealing with conflict and awkward situations?
Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once. Some parents can be very intimidating or even aggressive. Staff find themselves increasingly threatened by seemingly unreasonable parents. Such encounters can escalate to a situation where awkward conversations are avoided, or there is a complete breakdown in communication. This is especially true in Independent schools, but not only in Independents!
Why do parents become frustrated? Understanding parents’ perspectives
Communication issues and breakdown
Effective language and listening skills
Why Anger builds up
How to spot potential problems to avoid 'conflict' or 'anger'
How to manage when life becomes ugly
Case studies: some real life situations
Preparing for difficult meetings to try and get what you want
Keeping calm and being in control
Know how to cope with unexpected encounters
Some Legal Issues that you really need to know