Effective Leadership

THE PRACTICAL GUIDE TO MANAGING DIFFICULT PARENTS

A down to earth guide to building positive relationships with parents
About this course

Have you a small number of parents who can sometimes be difficult?

Do you want to ensure that relationships with parents are as harmonious as possible?

Would you like to develop strategies for dealing with conflict and awkward situations?

Many of those who work in schools, support and secretarial as well as teaching, will have encountered a difficult situation with a parent at least once.  Some parents can be very intimidating or even aggressive.  Staff find themselves increasingly threatened by seemingly unreasonable parents.   Such encounters can escalate to a situation where awkward conversations are avoided, or there is a complete breakdown in communication. This is especially true in Independent schools, but not only in Independents!

Course Outcomes:
  • An insight into parents’ perspectives: what frustrates parents and makes them “difficult”
  • Improved skills when dealing with potentially ugly situations
  • Effective preparation for difficult meetings with parents
  • The ability to handle unexpected encounters
  • Increased awareness of the legal issues involved in schools
Course Outline:
Parents’ Perspectives

Why do parents become frustrated? Understanding parents’ perspectives

Communication issues and breakdown

Effective language and listening skills

Conflict and Anger

Why Anger builds up

How to spot potential problems to avoid 'conflict' or 'anger'

How to manage when life becomes ugly

Case studies: some real life situations

Difficult Meetings

Preparing for difficult meetings to try and get what you want

Keeping calm and being in control

Know how to cope with unexpected encounters

Some Legal Issues that you really need to know

Wendy Imperato

wendy.imperato@dragonfly-training.co.uk

029 2071 1787

LONDON WEST
25TH JUNE

£280 + VAT BOOK NOW

BRISTOL
27TH NOVEMBER

£280 + VAT BOOK NOW

LONDON WEST
3RD DECEMBER

£280 + VAT BOOK NOW
Mary Chapman

mary@dragonfly-training.co.uk

+44 (0)29 2071 1787

The length and content of each section was absolutely perfect: informative and not at all patronising!

Office Manager , Ursuline Preparatory School

This course mixed practical tips with real-life scenarios. I found it very helpful - not just to deal with difficult parents but with staff too!

Head of Department , Bromley High School

Brilliant - Tom is engaging, uses real-life relatable examples and offers practical & easy solutions to problems we may encounter.

Head of Professional Learning , Queen's College Prep School

Great resources and personal examples given. Love the LEAP idea and will use in future conversations with parents.

Teacher , The Hall School

Nice chatty, assertive style. Good pace. Addressed issues well for our context. Some more role-play/ examples of actual situations might have been good.

Deputy Headteacher , The Hall School

Well structured with plenty of opportunities for interaction. The time did fly by and even though the content was not all new for me, it was genuinely nice to take the time to revisit the topic and reflect on practices. thank you.

Head of Department , Kingshott School

Tom was fabulous! Humorous, informative and engaging! He made me feel confident to handle difficult parents

CPD Coordinator , Abbot's Hill School
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